Context Not Defined

close options drawer
close search drawer

Free worldwide shipping, delivered in days.

FAQs

Answers to all the common things on your mind!

Jewelry + Gemstones

What is the color and clarity of your diamonds?

Our diamonds are __full cut__ and are [SI and G/H](/pages/our-story/) in clarity and color.

Are your stones natural?

Yes. All stones used are natural. We do not use synthetic material.

What type of gold do you use?

All of our pieces are made with 14k gold.

Where do you source your gemstones and diamonds?

We source our gemstones from a variety of locations depending on the design of the piece. We hand select many stones just steps from the office, custom carve others in downtown Los Angeles, and source stones throughout the U.S. and overseas. We purchase our gemstones and diamonds from trusted jewelers and stone dealers we have worked with for many years prior to the launch of The Last Line.

Are your stones conflict-free?

Yes. Ethical sourcing and production is important to us. Our stone and manufacturing partners use great care to source conflict-free gemstones for all The Last Line pieces.

How do I know which size huggie is right for me?

Please check the measurements on the product page for most accurate information. Here are some general tips: our tiny huggie is a good fit for a 3rd or 4th lobe piercing but will be too snug on most other piercings. Our small huggie will fit many 2nd and 3rd piercings and may be quite snug on a first piercing or cartilage piercing. Our medium huggie is a good size for a comfortable snug fit on many 1st piercings and cartilage or upper ear piercings. Our large huggie will fit most cartilage piercings and is a great option for first piercings if you are looking for a traditional fit.

How do I know my ring size?

Please use this ring sizing guide to find your ring size!

How do I know which chain length to order?

Please use our chain length guide!

Custom Orders

Do you offer engraving?

Yes! Please contact hello@thisisthelast.com for engraving on pieces where it is not noted on the product page. We are happy to try to execute anything you can dream up.

Repairs/Jewelry Care

Do you offer repairs?

Yes! If for whatever reason you need a repair on one of you TLL pieces, please email hello@thisisthelast.com and we are happy to help you. Be sure to include your name, order number, description of repair issue and a photo in your email.

How do I clean my TLL jewelry?

The only maintenance your TLL jewelry needs is a gentle cleansing with a soft cloth and a non-abrasive jewelry wash.

Can I sleep in my jewelry?

As hard as it may be to part with you TLL jewelry, in order to preserve the function of your precious pieces, you should not sleep in them.

Shipping

When will my order arrive?

Orders are generally processed within 2 business days. All domestic orders over $750 are shipped FedEx 2 day and domestic orders under $750 are shipped USPS priority which typically arrives in 3-5 business days. We will reach out with tracking information as soon as your order is on it's way!

Do all packages require signature?

Yes. They are all insured and require a signature upon delivery.

Can I remove the signature confirmation for my delivery?

We are happy to remove the signature requirement but we are not responsible if theft, damage, or loss occurs. Please email hello@thisisthelast.com when ordering to remove the signature requirement.

Do you ship internationally?

We do!

Exchanges

What is your exchange policy?

If you are not 100% satisfied with your TLL jewelry, we want to help you find your perfect fit. You can exchange your items for store credit only within 7 days of receipt with all original packaging and TLL concierge will help you find replacements(s). See our full exchange policy here. For domestic returns please access our exchange portal.

General

Are you hiring?

TLL is growing fast, and we're always interested in meeting new people. You can check out our open job listings on our [LinkedIn page](https://www.linkedin.com/company/the-last-line/jobs/ "The Last Line LinkedIn Jobs"), or email us at careers@thisisthelast.com with ideas or questions.

Do you wholesale?

No. We are a direct to consumer brand selling on our site only so we can provide the finest fine jewelry without the retail markups to all customers--all the time.

Do you have a showroom?

Our store is located in New York City at 395 Bleecker Street.

Pop-up

Where are your pop-ups?

We have pop-ups all over! Sign up for our newsletter here to stay in the know about upcoming events and TLL updates!

When do you have pop-ups?

We try to have pop-ups as often as possible. Sign up for our newsletter here to stay in the know about upcoming events and TLL updates.

How will I know when you have pop-ups in my area?

We announce our pop-ups through our newsletter and our [social media](https://www.instagram.com/thelastlinela/ "The Last Line Instagram") channels. Sign up for our newsletter here to stay in the know about upcoming events and TLL updates!

Can I request specific items to view at upcoming pop-up events?

We are more than happy to try to accommodate all of your requests! Feel free to reach out to hello@thisisthelast.com.

Do you only accept credit cards at your pop-ups?

We accept cash, ApplePay and all major credit cards.

Do you accept returns?

All jewelry purchased at our pop-ups is final sale and is not eligible for return or exchange.

Can I place custom orders at pop-up events?

We are happy to help with all custom orders! Reach out to us at hello@thisisthelast.com!

Piercing

How much are the earrings?

Our piercing earrings start at $165 and are sold individually. The cost of the earring and piercing are included and there is no additional cost. Check out our options [here](https://thisisthelast.com/collections/piercing)!

Are all tools and piercing earrings sanitized?

All of our tools and piercing earrings are sanitized. Sterile gloves and single-use materials are used in all of our piercing procedures to ensure optimal safety and sterility.

Do I have to schedule a time to get pierced or do you accept walk-ins?

We have both options available! You can schedule an appointment by emailing hello@thisisthelast.com.

How long will the entire piercing process take?

The entire piercing process takes between 15-20 minutes.

What backings are used for the piercing studs?

All piercing earrings have threadless backings to ensure maximum comfort and safety.

Can I get more than one piercing?

You are more than welcome to get as many piercings as you wish!

Do you have limitations as to where you can get pierced?

You can get pierced most locations on your ear (lobe, conch, helix, tragus, cartilage, etc) however, exact positioning will depend on individual anatomy.

What is the piercing aftercare process?

We recommend rinsing your piercing with sterile saline wound wash 1-2 times a day, and with clean water in the shower. Avoid moving the jewelry and leave it alone as much as possible.

How old do I have to be to get pierced?

We pierce 8-year-olds and up with parental consent, proper ID and documentation. Parents or legal guardians and the minor must provide photo ID, and documents linking them as minor and guardian.

When are your piercing events?

We do pop up events and piercing parties all over the US (and sometimes internationally). We recommend singing up for our newsletter here to stay in the know for upcoming events and updates!

Can I use an earring I already purchased from The Last Line to get pierced?

We only pierce with sterile threadless piercing earrings and cannot pierce with anything else to ensure maximum comfort and safety of the piercing.

Shop

EarringsRingsBraceletsAnkletsNecklacesLatest DropShelley's Picks

Your inbox deserves the finer things too

Sign up for new arrivals and insider access to events

HELLO@THISISTHELAST.COM

Terms & ConditionsTerms Of UsePrivacy Policy
Close newsletter subscription modal

Get In On The Action

Join us for early access to the latest drops, exclusive events and more because your inbox deserves the finer things too.

We use cookies to personalize content and ads, to provide social media features and to analyze our website traffic, including sharing such information with our partners who may combine it with other information that you've provided to them or that they've collected from your use of their services. For more information on our use of Cookies, visit our Privacy Policy [here](/pages/privacy-policy "Privacy Policy").