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FAQs

Answers to all the common things on your mind!

Materials and Manufacturing: Sustainability, Ethics, and Quality

Does The Last Line use recycled gold?

Yes, all of the gold that is used in our cast designs is 100% recycled.

How do I care for my Party pieces?

Visit our [Care Guide](https://www.thisisthelast.com/pages/care-guide "The Last Line Care Guide") to find out more about our Party pieces.

What is the color and clarity of your diamonds?

Our diamonds are SI and G/H in clarity and color.

Are your stones conflict-free?

Yes, we only use 100% conflict free diamonds from suppliers and manufactures that are certified by the [Responsible Jewelry Council](https://www.responsiblejewellery.com/ "Setting Sustainable Jewellery Standards • Responsible Jewellery Council").

Are your stones natural?

Yes, all of the stones that we use are natural stones. We do not use synthetic material or laboratory grown stones.

Where do you source your gemstones and diamonds?

We source our gemstones from a variety of locations depending on the design of the piece. We hand select many stones just steps from the office, custom carve others in downtown Los Angeles, and source stones throughout the U.S. and overseas. We purchase our gemstones and diamonds from RJC certified suppliers, and they are conflict free and ethically sourced.

Do you practice ethical manufacturing?

Every factory we use has been inspected by either the Responsible Jewelry Council or a member of The Last Line to ensure that the working conditions are safe, that the employees are treated ethically, and all employees are adults and compensated fairly.

Does your jewelry contain nickel?

We go to great lengths to work with vendors that only use 100% nickel free alloys to manufacture our products. To ensure this we employ random testing to be sure that our standards are being maintained. Given that, some of our vendors DO use nickel on other non-The Last Line projects, if you would like to order a pair, and they do not agree with your skin, we will happily accept an exchange on the item. Please note that the exchange must be within 7 days of receipt.

Sizing and Styling

How do I know which size huggie is right for me?

Please check the measurements on the product page for most accurate information. Here are some general tips: our tiny huggie is a good fit for a 3rd or 4th lobe piercing but will be too snug on most other piercings. Our small huggie will fit many 2nd and 3rd piercings and may be quite snug on a first piercing or cartilage piercing. Our medium huggie is a good size for a comfortable snug fit on many 1st piercings and cartilage or upper ear piercings. Our large huggie will fit most cartilage piercings and is a great option for first piercings if you are looking for a traditional fit.

How do I know my ring size?

Please use this [ring sizing guide](https://cdn.shopify.com/s/files/1/1943/9533/files/2020_ONLINE_RING_SIZER.pdf?v=1614733083) to find your ring size!

How do I know which chain length to order?

Please use our chain length guide on our [sizing and fit](https://www.thisisthelast.com/pages/size-and-fit/ "The Last Line Size and Fit Guide") page!

Custom Orders

Do you offer engraving and custom sizing?

Yes! Please contact hello@thisisthelast.com for engraving on pieces where it is not noted on the product page. We are happy to try to execute anything you can dream up. All custom orders take approximately 7-14 business day to complete.

Can you size a ring from The Last Line?

Yes! We can size most TLL rings. Please reach out to hello@thisisthelast.com with any custom sizing requests. All custom orders take approximately 7-14 business days to complete.

Do you offer ear piercing?

Yes! Piercing is available all day in our Beverly Hills Piercing Parlor and coming soon to NYC! Our TLL piercer pierces with a selection of 14k gold studs we convert to safe piercing studs from our collection.

How long do custom orders take to deliver?

Please allow 14 business days to complete all custom orders.

Repairs/Jewelry Care

Do you offer repairs?

Yes! We are pleased to offer repairs on TLL jewelry. Email hello@thisisthelast.com with your name, order number, a photo of the item, and a brief description of the repair issue. Once you have submitted a repair request, please allow 5 business days after receipt of tracking confirmation and 14 business days to complete the repair.

How do I clean my TLL jewelry?

The only maintenance your TLL jewelry needs is a gentle cleansing with a soft cloth and a non-abrasive jewelry wash.

Can I sleep in my jewelry?

We know it’s hard to say good night, but we don’t recommend sleeping in your TLL jewelry. So it’s best to tuck them into their TLL Ballerina Jewelry Box for their beauty rest.

Can I shower in my TLL jewelry?

Our jewelry is designed for everyday wear and is 14k gold, so showering won't harm the jewelry, but it can reduce the shine so we don’t recommend it. Some tap water can even have a high chemical content, so it’s best to keep your jewelry dry and away from abrasive surfaces or harsh chemicals. And now that you’re out of the shower, it’s also good to keep in mind that softer stones and enamel should stay away from hair dryers and high heat.

Shipping

When will my order arrive?

Orders are generally processed within 2 business days. All domestic jewelry orders are shipped FedEx 2 day. All Party orders are shipped via FedEx Ground and usually arrive within 3-6 business days. If purchasing party linens only, they will be shipped via FedEx 2 day. We will reach out with tracking information as soon as your order is on it's way!

Do all packages require signature?

Any package containing jewelry is insured and requires a signature upon delivery. Signature is not required for Party items.

Can I remove the signature confirmation for my delivery?

We are happy to remove the signature requirement but we are not responsible if theft, damage, or loss occurs. Please email hello@thisisthelast.com when ordering to remove the signature requirement.

Do you ship internationally?

We do!

When do I pay for my duties/taxes?

You have the option to pay for your duties/tax at checkout or upon delivery.

Exchanges

What is your exchange policy?

If you are not 100% satisfied with your TLL jewelry, we want to help you find your perfect fit. You can exchange your items for store credit only within 7 days of receipt with all original packaging and TLL concierge will help you find replacements(s). See our full exchange policy [here](https://www.thisisthelast.com/pages/exchange-policy/ "The Last Line Exchange Policy"). For domestic returns please access our [exchange portal](https://returns.narvar.com/thisisthelast/returns "The Last Line Exchange Portal").

Does TLL cover shipping costs for exchanges?

For all orders we will pay the new domestic shipping costs to send your new item(s) to you on the first exchange only. For subsequent exchanges there will be no free shipping of the newly exchanged items to you and our charges for the shipping expenses and insurance for you to receive the new item(s) will then be charged to you and/or subtracted from the exchange credits. For all jewelry item(s) we will charge/deduct $35 for shipping and for all party orders we will deduct $50 dollars for shipping.

General

Are you hiring?

TLL is growing fast, and we're always interested in meeting new people. You can check out our open job listings on our [LinkedIn page](https://www.linkedin.com/company/the-last-line/jobs/ "The Last Line LinkedIn Jobs"), or email us at careers@thisisthelast.com with ideas or questions.

Do you wholesale?

No. We are a direct to consumer brand selling on our site only so we can provide the finest fine jewelry without the retail markups to all customers--all the time.

Do you have a showroom?

Yes! Visit us at our Flagship in Beverly Hills at 344 N Beverly Drive or in New York City at 395 Bleecker Street.

Is the product photography accurate?

On our site, each item has multiple photos. our photos depict the craftsmanship and details of our pieces.

Do you offer financing options?

Yes! Domestic orders can be processed through Affirm.

Do you gift wrap?

All orders come in beautiful custom TLL packaging when shipped!

Piercing

How much are the earrings?

Our piercing earrings start at $165 and are sold individually. The cost of the earring and piercing are included and there is no additional cost. Check out our options [here](https://thisisthelast.com/collections/piercing)!

Are all tools and piercing earrings sanitized?

All of our tools and piercing earrings are sanitized. Sterile gloves and single-use materials are used in all of our piercing procedures to ensure optimal safety and sterility.

Do I have to schedule a time to get pierced or do you accept walk-ins?

We have both options available! You can schedule an appointment by emailing hello@thisisthelast.com.

How long will the entire piercing process take?

The entire piercing process takes between 15-20 minutes.

What backings are used for the piercing studs?

All post piercing earrings have implant grade steel threadless backings to ensure maximum comfort and safety. Piercing hoops and huggies have 14k gold posts only.

Can I get more than one piercing?

You are more than welcome to get as many piercings as you wish!

Do you have limitations as to where you can get pierced?

You can get pierced most locations on your ear (lobe, conch, helix, tragus, cartilage, etc) however, exact positioning will depend on individual anatomy.

What is the piercing aftercare process?

We recommend rinsing your piercing with sterile saline wound wash 1-2 times a day, and with clean water in the shower. Avoid moving the jewelry and leave it alone as much as possible.

How old do I have to be to get pierced?

We pierce 8-year-olds and up with parental consent, proper ID and a Birth Certificate. Parents or legal guardians of the minor must provide photo ID, a Birth Certificate, and official documents linking them as minor and guardian.

When are your piercing events?

We do pop up events and piercing parties all over the US (and sometimes internationally). We recommend singing up for our newsletter here to stay in the know for upcoming events and updates!

Can I use an earring I already purchased from The Last Line to get pierced?

We only pierce with sterile threadless piercing earrings and cannot pierce with anything else to ensure maximum comfort and safety of the piercing.

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