Answers to all the common things on your mind!
Materials and Manufacturing: Sustainability, Ethics, and Quality
Does The Last Line use recycled gold?
Yes, all of the gold that is used in our cast designs is 100% recycled.
What is the color and clarity of your diamonds?
Our diamonds are [SI and G/H](/pages/our-story/) in clarity and color.
Are your stones conflict-free?
Yes, we only use 100% conflict free diamonds from suppliers and manufactures that are certified by the [Responsible Jewelry Council](https://www.responsiblejewellery.com/ "Setting Sustainable Jewellery Standards • Responsible Jewellery Council").
Are your stones natural?
Yes, all of the stones that we use are natural stones. We do not use synthetic material or laboratory grown stones.
Where do you source your gemstones and diamonds?
We source our gemstones from a variety of locations depending on the design of the piece. We hand select many stones just steps from the office, custom carve others in downtown Los Angeles, and source stones throughout the U.S. and overseas. We purchase our gemstones and diamonds from RJC certified suppliers, and they are conflict free and ethically sourced.
Do you practice ethical manufacturing?
Every factory we use has been inspected by either the Responsible Jewelry Council or a member of The Last Line to ensure that the working conditions are safe, that the employees are treated ethically, and all employees are adults and compensated fairly.
Sizing and Styling
How do I know which size huggie is right for me?
Please check the measurements on the product page for most accurate information. Here are some general tips: our tiny huggie is a good fit for a 3rd or 4th lobe piercing but will be too snug on most other piercings. Our small huggie will fit many 2nd and 3rd piercings and may be quite snug on a first piercing or cartilage piercing. Our medium huggie is a good size for a comfortable snug fit on many 1st piercings and cartilage or upper ear piercings. Our large huggie will fit most cartilage piercings and is a great option for first piercings if you are looking for a traditional fit.
How do I know my ring size?
Please use this [ring sizing guide](https://cdn.shopify.com/s/files/1/1943/9533/files/2020_ONLINE_RING_SIZER.pdf?v=1614733083) to find your ring size!
How do I know which chain length to order?
Please use our chain length guide!
Do you offer engraving?
Yes! Please contact email@example.com for engraving on pieces where it is not noted on the product page. We are happy to try to execute anything you can dream up.
Do you offer repairs?
Yes! If for whatever reason you need a repair on one of you TLL pieces, please email firstname.lastname@example.org and we are happy to help you. Be sure to include your name, order number, description of repair issue and a photo in your email.
How do I clean my TLL jewelry?
The only maintenance your TLL jewelry needs is a gentle cleansing with a soft cloth and a non-abrasive jewelry wash.
Can I sleep in my jewelry?
As hard as it may be to part with you TLL jewelry, in order to preserve the function of your precious pieces, you should not sleep in them.
When will my order arrive?
Orders are generally processed within 2 business days. All domestic orders over $750 are shipped FedEx 2 day and domestic orders under $750 are shipped USPS priority which typically arrives in 3-5 business days. We will reach out with tracking information as soon as your order is on it's way!
Do all packages require signature?
Yes. They are all insured and require a signature upon delivery.
Can I remove the signature confirmation for my delivery?
We are happy to remove the signature requirement but we are not responsible if theft, damage, or loss occurs. Please email email@example.com when ordering to remove the signature requirement.
Do you ship internationally?
What is your exchange policy?
If you are not 100% satisfied with your TLL jewelry, we want to help you find your perfect fit. You can exchange your items for store credit only within 7 days of receipt with all original packaging and TLL concierge will help you find replacements(s). See our full exchange policy [here](https://www.thisisthelast.com/pages/exchange-policy/ "The Last Line Exchange Policy"). For domestic returns please access our [exchange portal](https://returns.narvar.com/thisisthelast/returns "The Last Line Exchange Portal").
Are you hiring?
TLL is growing fast, and we're always interested in meeting new people. You can check out our open job listings on our [LinkedIn page](https://www.linkedin.com/company/the-last-line/jobs/ "The Last Line LinkedIn Jobs"), or email us at firstname.lastname@example.org with ideas or questions.
Do you wholesale?
No. We are a direct to consumer brand selling on our site only so we can provide the finest fine jewelry without the retail markups to all customers--all the time.
Do you have a showroom?
Our store is located in New York City at 395 Bleecker Street.
Where are your pop-ups?
We have pop-ups all over! Sign up for our newsletter here to stay in the know about upcoming events and TLL updates!
When do you have pop-ups?
We try to have pop-ups as often as possible. Sign up for our newsletter here to stay in the know about upcoming events and TLL updates.
How will I know when you have pop-ups in my area?
We announce our pop-ups through our newsletter and our [social media](https://www.instagram.com/thelastlinela/ "The Last Line Instagram") channels. Sign up for our newsletter here to stay in the know about upcoming events and TLL updates!
Can I request specific items to view at upcoming pop-up events?
We are more than happy to try to accommodate all of your requests! Feel free to reach out to email@example.com.
Do you only accept credit cards at your pop-ups?
We accept cash, ApplePay and all major credit cards.
Do you accept returns?
All jewelry purchased at our pop-ups is final sale and is not eligible for return or exchange.
Can I place custom orders at pop-up events?
We are happy to help with all custom orders! Reach out to us at firstname.lastname@example.org!
How much are the earrings?
Our piercing earrings start at $165 and are sold individually. The cost of the earring and piercing are included and there is no additional cost. Check out our options [here](https://thisisthelast.com/collections/piercing)!
Are all tools and piercing earrings sanitized?
All of our tools and piercing earrings are sanitized. Sterile gloves and single-use materials are used in all of our piercing procedures to ensure optimal safety and sterility.
Do I have to schedule a time to get pierced or do you accept walk-ins?
We have both options available! You can schedule an appointment by emailing email@example.com.
How long will the entire piercing process take?
The entire piercing process takes between 15-20 minutes.
What backings are used for the piercing studs?
All piercing earrings have threadless backings to ensure maximum comfort and safety.
Can I get more than one piercing?
You are more than welcome to get as many piercings as you wish!
Do you have limitations as to where you can get pierced?
You can get pierced most locations on your ear (lobe, conch, helix, tragus, cartilage, etc) however, exact positioning will depend on individual anatomy.
What is the piercing aftercare process?
We recommend rinsing your piercing with sterile saline wound wash 1-2 times a day, and with clean water in the shower. Avoid moving the jewelry and leave it alone as much as possible.
How old do I have to be to get pierced?
We pierce 8-year-olds and up with parental consent, proper ID and documentation. Parents or legal guardians and the minor must provide photo ID, and documents linking them as minor and guardian.
When are your piercing events?
We do pop up events and piercing parties all over the US (and sometimes internationally). We recommend singing up for our newsletter here to stay in the know for upcoming events and updates!
Can I use an earring I already purchased from The Last Line to get pierced?
We only pierce with sterile threadless piercing earrings and cannot pierce with anything else to ensure maximum comfort and safety of the piercing.